Privacy Policy

Information we may collect

When you visit the website, create or use an account, contact support or take part in casino activities, Silversands Casino may receive information about you. The information collected depends on how you interact with the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and identification information

This may include your name, date of birth, contact details, username, account preferences and other information needed to create and manage an account. We may also handle information used to confirm that an account belongs to the person using it. If verification is required, this may include identity documents, proof of address, images or other supporting material. Verification information should be supplied through the channels made available for that purpose.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses where applicable and other account transactions. Payment providers may process payment details on our behalf or independently under their own privacy terms. We may receive information needed to confirm a payment or transaction without necessarily receiving or storing all of the underlying payment information.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device details, language settings, general location information, pages viewed, referring website, login activity and interaction with website features. We may also collect information through cookies and similar technologies. This information can help us understand how the website is used, keep it operating and identify unusual or potentially harmful activity.

Information from communications

If you contact support or otherwise communicate with us, we may keep records of the communication, including the information you provide and the details needed to respond. We may also keep feedback, requests, complaints and other correspondence connected with your account or use of the website.

How we use information

Personal information may be used for the purposes reasonably connected with operating an online casino website and providing account services. The purposes may include the following:

• Creating, administering and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, requests or complaints.
• Checking identity, age, account ownership and the accuracy of information supplied to us.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
• Detecting, preventing and investigating suspected fraud, abuse, unauthorised access, collusion or other prohibited activity.
• Keeping the website, systems and services secure, stable and functional.
• Understanding website usage, testing features and improving the player experience.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where this is permitted and where any required permission has been obtained.
• Meeting legal, regulatory, tax, accounting, court or other official requirements that apply to the relevant activity.
• Establishing, exercising or defending legal rights and managing disputes.

We may use information where it is needed to provide a service you have requested, to protect the website and its users, to comply with an applicable obligation, or where there is another legitimate operational reason to do so. Where consent is used as the basis for a particular activity, you may withdraw that consent as described below. Withdrawing consent does not necessarily affect processing that is based on another lawful or operational purpose.

Sharing information

Information may be shared with service providers and professional advisers that help operate the website, process payments, provide technology, support verification, monitor security, deliver communications, prevent fraud or maintain business records. These parties should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected unlawful or prohibited conduct, to enforce applicable terms, or to respond to a valid request from an authorised public body or legal process. We do not intend to sell personal information as a standalone product. If business arrangements change, information may be handled as part of a transfer, restructuring or similar transaction, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Silversands Casino may use cookies and similar technologies to remember settings, support login and account functions, maintain security, measure website performance and understand how visitors use the website. Some cookies may be necessary for core features, while others may help with analytics, preferences or communications. Cookies may be placed by the website or by service providers working for operational purposes.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser settings vary, so you should review the options available in the browser and device you use.

Protecting information

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure connections and staff or provider processes. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep account credentials private, use appropriate device security and contact support promptly if you believe your account or information may have been compromised.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of record and the applicable requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with appropriate procedures.

Third-party websites and services

The website may contain links, payment options or integrations involving third parties. Those third parties may collect and use information under their own privacy notices and terms. We encourage you to review their information before providing personal details or using an external service. This Privacy Policy applies to information handled in connection with Silversands Casino services and does not govern independent third-party practices.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may be limited where information must be kept for legal, security, fraud prevention or other legitimate reasons. We may need to verify your identity before completing a request so that information is not disclosed or changed without authorisation.

• Access your personal information and receive an explanation of how it is used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of your personal information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications or other processing that relies on your consent.
• Ask for more information about the handling or sharing of your personal information.
• Raise a concern about the way your information has been handled.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@silversandscasino.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. You may also use the available unsubscribe option in a marketing message. Service, security and account-related communications may still be sent where they are necessary to operate your account or communicate important information.

We will review privacy requests and respond within a reasonable timeframe, subject to identity checks, the nature of the request and any applicable legal or operational restrictions. If a request cannot be completed in full, we will generally explain the reason, unless doing so would be restricted or could prejudice a security, fraud or legal process.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will apply from the time it is made available on the website unless a different effective date is stated. You should review this page periodically to stay informed about how information may be handled. By continuing to use the website after an update, you acknowledge the revised information practices to the extent permitted.